Consumer Cases Resolved Increase-CCPC
The Competition and Consumer Protection Commission (CCPC) has recorded an increase in the number of consumer cases resolved from 827 in 2014 to 1,791 in 2015 representing an increase of 53.82 percent.
CCPC Public Relations Officer Hanford Chaaba says that the increase is as a result of massive awareness programs by the Commission on consumer rights and obligations according to the CCPA act.
And CCPC Director of Consumer Protection Brian Lingela noted that last year the Commission successfully recovered K1,492,889.09 million in product refunds and replacements as compared to K704, 336.31 thousand in 2014.
Lingela says that consumers are now appreciating their consumer rights and obligations which led to the successful recovery of monies.
He says the commission has observed that a number of complaints continue coming through from different sectors of the economy among them Finance, Insurance, Courier Services and Wholesale and Retail Trading.
He says the Wholesale and Retail Trading sector was outstanding in terms of complaints and this was as a result of defective products especially electrical products.
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CCPC Public Relations Officer Hanford Chaaba says that the increase is as a result of massive awareness programs by the Commission on consumer rights and obligations according to the CCPA act.
And CCPC Director of Consumer Protection Brian Lingela noted that last year the Commission successfully recovered K1,492,889.09 million in product refunds and replacements as compared to K704, 336.31 thousand in 2014.
Lingela says that consumers are now appreciating their consumer rights and obligations which led to the successful recovery of monies.
He says the commission has observed that a number of complaints continue coming through from different sectors of the economy among them Finance, Insurance, Courier Services and Wholesale and Retail Trading.
He says the Wholesale and Retail Trading sector was outstanding in terms of complaints and this was as a result of defective products especially electrical products.
Ends....